Client Services Representative (CSR) – Operations Support

Excel Group • Ashburn, VA

1d

About The Position

At Excel, we support time-critical deliveries that truly impact people’s lives —from legal documents that finalize adoptions to life-saving medical shipments. Our Client Services Representatives are the communication hub that keeps everything moving accurately, calmly, and on time. This is not a script-based call center role . It’s a fast-paced operations support position where your judgment, empathy, and attention to detail matter.

The Client Services Representative (CSR) supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams. CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining accuracy, professionalism, and empathy.

Requirements

• Strong verbal and written English communication skills
• Ability to remain focused and accurate in a fast-paced environment
• High sense of urgency and accountability
• Empathy-driven customer service mindset
• Comfort with multitasking and frequent task switching
• Open availability to support a 24/7 operation
• Background and drug screening required
• We are an E-Verify employer.
• Completion of required training upon hire, including HIPAA, Bloodborne Pathogen, Dry Ice, TSA, and COVID-19 safety training

Nice To Haves

• Call center, dispatch, logistics, or high-volume customer service experience

Responsibilities

• Communicate with clients regarding active, time-sensitive deliveries
• Enter, update, and verify shipment data with a high degree of accuracy
• Monitor deliveries and proactively resolve issues or delays
• Coordinate with internal operations teams and drivers
• Maintain calm, professional communication in urgent situations
• Follow client, regulatory, and company procedures

Benefits

• Paid Holidays
• Paid Time Off (PTO)
• Group Health Insurance (including vision)
• Group Dental Insurance
• 401(k) Retirement Plan with company match
• Flexible Spending Accounts (medical & dependent care)
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed