Client Services Support

Novick Corporation•Philadelphia, PA

About The Position

We are a service-driven food distribution company based in South Philadelphia, specializing in childcare nutrition. Our mission is to support the health and well-being of the children and communities we serve—while also investing in and valuing our team. Our staff includes USDA and CACFP specialists who work closely with childcare partners to provide healthier food options and tailored support. In addition to food distribution, we offer a comprehensive range of products, including cleaning and paper supplies, to meet the everyday needs of childcare programs. We go beyond delivery by offering value-added services such as menu planning with nutritionists, nutritional training, portioning and serving guidance, ServSafe support, inventory and cost control assistance, and access to child-friendly products and recipes. Through these services, we partner with our clients to help them achieve their unique goals for child health and nutrition. We are seeking a professional with excellent communication and problem-solving skills, strong organizational abilities, and a customer-focused mindset. The ideal candidate thrives in a fast-paced environment, collaborates effectively with internal teams, and provides exceptional support to our clients.

Requirements

Exceptional Communication Skills
Demonstrated ability to communicate effectively with both internal teams and external clients to understand needs, expectations, and concerns.
Strong verbal and written communication skills, with the ability to clearly relay client requirements across all departments Client Services & Support, Connections, Operations (OPS), and Management teams.
Proven ability to document interactions, updates, and resolutions accurately and thoroughly in Salesforce database.
Collaboration & Problem-Solving
Ability to work closely with the CSG Supervisor and Business Development team to address client needs and resolve complaints in a timely and professional manner.
Skilled at translating client feedback into actionable solutions to enhance overall client satisfaction.
Time Management & Organizational Skills
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong organizational skills with a focus on meeting deadlines and maintaining accuracy.
Problem-Solving Skills
Strong critical thinking skills with the ability to assess client issues, evaluate available resources, and deliver effective solutions aligned with company policies and leadership guidance.
Ability to navigate and utilize multiple systems and tools, including Eagle, Cut & Dry online ordering platform, Samsara, and Microsoft Office Suite (Outlook, Excel, Word).
Proficiency in using standard office equipment, including computers (laptop and desktop).
Experience operating multi-line telephone systems and mobile devices.
Familiarity with office machines such as fax, copier, printer, and scanner.
High school diploma or GED required, with prior experience in an office environment and strong computer skills

Nice To Haves

Experience with upselling and driving organic growth.
Understanding of pack sizes and general product knowledge.
Familiarity with CACFP regulations, including meal patterns and portioning requirements.
Ability to read and interpret CN labels and Nutrition Facts labels.
Knowledge of product formulation sheets.
Preferred qualifications include experience in childcare, familiarity with the Child and Adult Care Food Program (CACFP), food distribution experience, and Spanish-speaking skills are a plus but not required.

Responsibilities

Client Communication: Respond to client inquiries via phone, chat and email promptly, professionally, and courteously to ensure outstanding customer service experience.
Order Management: Process and adjust orders through calls, emails, faxes, system uploads, same-day deliveries, and client pick-ups while monitoring and tracking orders daily.
Problem Resolution: Support clients with a variety of issues, including deliveries, products, orders, and system troubleshooting, ensuring timely and effective resolution.
Product Support & Guidance: Assist clients with product questions, pack sizes, menu suggestions, special product requests, and report any product issues.
Reporting & Analysis: Run and analyze time-sensitive daily reports, including product shortages, order status confirmations, and other operational data.
Operations Communication: Collaborate with drivers and operations teams to report delivery delays, route changes, missing products, or other adjustments.

Benefits

We offer a competitive benefits package, including medical, dental, vision, life insurance, long-term disability, and a 401(k).
Enjoy a supportive, award-winning workplace that values work-life balance, along with opportunities for career growth and development. We also foster a fun and engaging culture with employee appreciation events, volunteer opportunities, holiday celebrations, contests, and more.

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