Client Service Representative (CSR) Lead

VCA Animal Hospitals • Temple City, CA

1d • $24 - $28

About The Position

VCA Community Companion provides compassionate, high-quality veterinary care, with a strong focus on exceptional client service and teamwork.

The Lead CSR coordinates and oversees front office operations and team members to ensure an efficient workflow and a welcoming, professional experience for clients and patients.

Requirements

• 1–3+ years of customer service experience (veterinary/medical preferred)
• Leadership or supervisory experience preferred
• Strong communication, multitasking, and problem-solving skills
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Basic computer proficiency and ability to handle financial transactions accurately
• Full-time, including weekends
• Ability to stand for extended periods, lift up to 40 lbs, and work in a high-energy setting
• Frequent interaction with clients and pets; must be comfortable handling animals

Nice To Haves

• Leadership or supervisory experience preferred
• 1–3+ years of customer service experience (veterinary/medical preferred)

Responsibilities

• Lead, coach, and schedule front office team; provide feedback, training, and performance evaluations
• Oversee daily front desk operations, including phones, scheduling, check-in/out, records, and financial transactions
• Ensure excellent client service by greeting clients, addressing concerns, and maintaining clear communication on wait times and care
• Act as liaison between clients, medical staff, and leadership
• Support hiring, onboarding, and training of new team members
• Maintain inventory, supplies, and front office organization
• Assist with staff meetings, workflow improvements, and protocol implementation
• Educate clients on basic pet care and services; provide and explain estimates

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Professional development opportunities
• Generous employee pet care discounts
• competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees