Customer Service Representative (CSR)

Relief Heating and Cooling • Greensboro, NC

2d • $14 - $16 • Onsite

About The Position

Want to work a stable position in a family-oriented environment? Are you an organized, self- motivated individual that would like to help and interact with customers? Relief Heating and Cooling is a family-owned and operated business here in Greensboro and we are hiring! Join the Relief Team today! No experience required! Come with a willingness to learn and receive paid in-house training!

Requirements

• Must have strong interpersonal skills to effectively communicate with both internal and external clients
• Must have proficient computer skills with Microsoft Word and Excel
• High school diploma or GED required
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills

Responsibilities

• Manage inbound and outbound customer calls in a timely manner
• Maintain/update the customer database with accurate information
• Resolve Customer issues and ensure customer satisfaction
• Outbound follow up calls to existing customers
• Develop and maintain customer relationships
• Dispatching and communicating with technicians

Benefits

• Employee discount
• Life insurance
• Dental and Eye insurance
• Professional development assistance
• Referral program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED