Client Services Representative (Union, NJ)

Neuropath Healthcare Solutions•Union, NJ

1d•$20

About The Position

Our Client Services Representative will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.

Requirements

At least a year of relevant experience
Bachelor's degree is required
Salary starts at $20 per hour
Must have experience in an office setting
Must consent to and pass a formal background check including fingerprinting
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Office operations experience is required
Customer service experience is required
This is NOT an entry-level position, relevant experience is required when applying.

Nice To Haves

Being Bilingual (Spanish Speaking) is a plus

Responsibilities

Interacts with clients via telephone or email, to provide support and information on products or services.
Collects and enters requests for new or additional services.
Case assignments & Service Scheduling
Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Performs client satisfaction calls.
Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
Attends in-service training as required by regulation.
Adheres to all agency administrative and clinical policies and procedures.
Performs other related duties as assigned.