Client Services Representative

Community Care Partners•San Antonio, TX

20d

About The Position

Under general supervision, the Client Services Representative is responsible for providing exceptional customer service, completing prior authorizations, referrals, fax inbox and medical records requests.

Requirements

Education: High school graduate or equivalent is required.
Experience: A minimum of three (3) years of customer service experience is required.

Nice To Haves

Minimum of 1 year healthcare industry preferred.

Responsibilities

Provides copies of all occupational lab results, Immunizations, and TB results to Direct Employer Representative (DER)
Calls patient and DER if patient needs to return to clinic for a repeat or missed procedure.
Drug Test collections- Faxes the MRO copy of the CCF to the fax number listed on the CCF within 24-hours of collection or the next business day.
Physical Evaluations- Ensures all documentation has been scanned in and review for accuracy. Report documents to DER.
Answers basic workers compensation questions from insurance companies using information found in Experity
Ensures correct employer is selected.
Makes corrections as needed.
Answer incoming calls to the Client Service Center regarding occupational services and occupational patient accounts.
Check email and voicemail throughout the day.
Assist in scanning medical records.
Must be punctual and reliable in attendance.