Client Services Representative (CSR) – Operations Support

Excel Group•Ashburn, VA

1d•$20

About The Position

At Excel, we support time-critical deliveries that truly impact people’s lives—from legal documents that finalize adoptions to life-saving medical shipments. Our Client Services Representatives are the communication hub that keeps everything moving accurately, calmly, and on time. This is not a script-based call center role. It’s a fast-paced operations support position where your judgment, empathy, and attention to detail matter. Job Summary The Client Services Representative (CSR) supports high-touch, time-critical clients by coordinating delivery activity, entering and verifying shipment data, resolving issues in real time, and maintaining constant communication with customers and internal teams. CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining accuracy, professionalism, and empathy. Why Excel We take the long view—doing the right thing for our customers, drivers, and employees. We trust our people with meaningful responsibility and support them with training, teamwork, and growth opportunities. If you want work that matters, a team that supports you, and a role where your decisions make a real difference, we’d love to hear from you.

Requirements

Strong verbal and written English communication skills
Ability to remain focused and accurate in a fast-paced environment
High sense of urgency and accountability
Empathy-driven customer service mindset
Comfort with multitasking and frequent task switching
Open availability to support a 24/7 operation
Current shift 10:00am-7:00pm Monday - Friday with rotating weekends
Background and drug screening required
We are an E-Verify employer.
Completion of required training upon hire, including HIPAA, Bloodborne Pathogen, Dry Ice, TSA, and COVID-19 safety training