Client Services Representative - MLT
About The Position
Responsible for daily customer services as they relate to service quality, communication, billing and order entry clarification, obtaining missing information from customers, specimen requirements, phlebotomy, entry of test results, specimen shipping, and any other customer requests for assistance. As assigned, the Client Services Representative will be responsible for advanced problem resolution, workload assignments/adjustments within the department and/or Campus Patient Service Centers and serves as the primary resource for the department of Client Services.
Requirements
- The individual must be able to work the hours specified.
- To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
- Associate's Transcript showing Medical Laborator Technology degree or Technical Certificate Transcript showing Medical Laboratory Technology degree
- Medical Laboratory Technician (MLT) - American Medical Technologists (AMT) within 1 Year or Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP) within 1 Year
Responsibilities
- Accesses and communicates by telephone, fax, or electronic means laboratory data, results, pertinent technical and/or specimen collection information to customers in an accurate and timely manner.
- Carries department wireless phone. Responds to all calls for assistance.
- Acts as a liaison between the customer and laboratory personnel.
- Serve as first line resource to customers for problem resolution. Refers non-routine and technically demanding questions to appropriate resource individuals.
- Obtains omitted customer required information or documentation relating to test order clarification, verbal orders, billing/crediting information, test add-on and/or cancellation information.
- Receives communication on and expedite dispatch of customer phlebotomy, supply and courier requests.
- Monitors daily workflow related to customer support, suggests improvements as needed to improve quality in the services provided.
- Coordinates specimens for referred testing, to include proper packaging and handling of hazardous materials.
- Enters reference report results to patient records.
- Monitor referred laboratory test reports to assure referred testing results are being returned in a timely manner.
- Monitors laboratory report interfaces and troubleshoot as needed.
- Recommends or completes problem resolution and determines when appropriate to refer to management for resolution or intervention.
- Checks specimen problem rack and assigns follow up/problem resolution.
- Picks up requisitions from processing area in accordance with time schedule and assigns problem resolution as necessary.
- Monitors workload of Client Service staff, adjusts as necessary.
- Adjusts staffing assignments and/or schedules as needed in absence of supervisory staff.
Benefits
- PTO available day 1 for eligible hires.
- Up to 5% employer matching contribution for retirement
- Career development guided by hands-on training and mentorship
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
