Client Services Representative 3

IQVIA • Richmond, VA

12d

About The Position

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused. Essential Functions Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision. Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service. Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client. Monitors performance against existing service agreements and ensures client’s obligations are met. Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market. Represents IQVIA on external client projects. May mentor and lead other client service reps and represent the manager in their absence.

Requirements

• Bachelor's Degree preferred.
• Four (4) years of related work experience.
• Broad knowledge of the concepts, practices, and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the pharmaceutical industry preferred.
• Meeting facilitation, presentation, and training experience.
• Proficiency in PC applications, such as Excel.
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases.
• Demonstrated problem solving, analytical, and strong customer service skills.
• Demonstrated ability to develop and maintain relationships in a diverse business environment.

Responsibilities

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees