Client Services Representative

Aston Carter•Louisville, KY

9d•$24 - $28•Onsite

About The Position

We are seeking an experienced Administrative Supervisor to oversee day‑to‑day office operations for a collections organization located in downtown Louisville. This role is well‑suited for a hands‑on leader with a call center or high‑volume customer service back ground who enjoys coaching teams, supporting performance, and ensuring smooth office operations. This position oversees a team of approximately 40 employees, including administrative staff and customer service/collections representatives, and plays a key role in training, development, and operational support.

Requirements

2+ years of supervisory or leadership experience
Call center or high‑volume customer service experience required
Proven ability to train, coach, and provide performance feedback
Strong communication, organizational, and customer‑focused skills
Ability to manage multiple priorities in a fast‑paced environment

Nice To Haves

Experience working in a client‑focused, service‑driven environment
Prior experience supervising teams of 15+ employees
Strong problem‑solving and conflict‑resolution skills
Collections experience is not required

Responsibilities

Oversee and coordinate daily office operations to ensure efficiency and organization
Lead, train, coach, and provide ongoing feedback to administrative and call‑center teams
Support customer service and collections staff with guidance and escalation handling
Maintain high standards of customer service, professionalism, and compliance
Assist with attendance tracking, performance feedback, and employee development
Collaborate with leadership to identify workflow improvements and enhance operations