Client Services Project Manager

Meridian Bioscience, Inc. • Memphis, TN

1d

About The Position

The Client Services Project Manager plays a critical role in driving customer satisfaction, revenue realization, and operational excellence within a regulated life sciences environment. Reporting to the Sr. Director of Global Customer Success, this role serves as the primary owner of customer-driven custom development and cross-functional initiatives that directly impact delivery performance, profitability, and the overall customer experience.This position operates at the intersection of Sales, R&D, Operations, and Quality within an ISO 13485-certified facility. The role is both tactical and strategic—responsible for executing projects with precision while also identifying systemic improvement opportunities and influencing cross-functional alignment. The Client Services Project Manager owns the end-to-end customer experience for assigned projects, exercises sound commercial judgment in evaluating requests and concessions, and makes recommendations based on opportunity value, feasibility, and long-term partnership strategy.

Requirements

• Bachelor’s degree in Business, Science, Engineering, or a related field (or equivalent experience)
• 3–5+ years of project management experience in a client-facing or cross-functional environment
• Experience in the life sciences, medical device, diagnostics, or regulated manufacturing industry strongly preferred
• Working knowledge of ISO 13485 quality systems and documentation requirements
• Demonstrated experience managing customer-facing projects involving Operations, R&D, and Commercial teams
• Strong commercial acumen and ability to evaluate trade-offs between customer satisfaction, operational feasibility and profitability
• Proven ability to manage complex timelines, multiple stakeholders and complete priorities
• Customer-centric mindset with strong relationship management capability
• Strategic thinking with tactical execution discipline
• Commercial judgement and decision-making capability
• Cross-functional influence and stakeholder alignment
• Structured problem solving and risk mitigation
• Clear and confident communication across all organizational levels
• High attention to detail within regulated environments

Nice To Haves

• PMP or other project management certification preferred
• Experience in the life sciences, medical device, diagnostics, or regulated manufacturing industry strongly preferred

Responsibilities

• Project Ownership & ExecutionServe as the primary project owner for global customer-driven initiatives, including custom product development projects impacting revenue and strategic accounts
• Develop and manage detailed project plans, timelines, milestones, and risk mitigation strategies
• Lead cross-functional coordination across Commercial, Operations, R&D, Quality, and Supply Chain to ensure accurate and timely execution
• Maintain comprehensive project documentation in alignment with ISO 13485 and internal quality requirements
• Ensure adherence to regulatory, quality, and change control processes throughout the project lifecycle
• Customer Experience & Commercial Decision-MakingAct as the primary customer-facing contact for assigned initiatives, providing proactive updates and managing expectations
• Own the overall customer experience from project initiation through delivery
• Evaluate customer requests, change orders, and exception scenarios using commercial judgment
• Make recommendations on what to honor, modify, or decline based on revenue impact, strategic value, operational feasibility, and risk
• Partner closely with Sales to align on opportunity value, customer priorities, and long-term relationship strategy
• Strategic Impact & Continuous ImprovementIdentify systemic process gaps impacting delivery performance or customer satisfaction
• Drive continuous improvement initiatives that enhance cross-functional execution, transparency, and responsiveness
• Analyze customer feedback and project outcomes to recommend strategic improvements to processes, policies, or service models
• Influence peers and stakeholders to adopt improved workflows and best practices
• Escalate risks and constraints appropriately while proposing actionable solutions
• Cross-Functional Leadership (Influence Without Authority)Facilitate structured project meetings and ensure accountability across functions
• Drive alignment among teams with competing priorities
• Influence decision-making through data, preparation, and commercial insight
• Serve as a trusted internal partner across Commercial and Operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level