Client Services Payments Specialist - (Lawrence, KS)

Togetherwork • Lawrence, KS

3d • Onsite

About The Position

The Client Services Specialist plays a key role in supporting fundraising operations and donor relations. This position ensures accurate donor data management, timely gift processing and acknowledgements, and responsive donor service in support of direct mail and annual fundraising campaigns. The role requires discretion, adaptability, and a strong commitment to donor stewardship.

Requirements

• Experience working in fundraising, development, or nonprofit operations preferred
• Strong attention to detail and commitment to data accuracy
• Understanding of donor stewardship and best practices in fundraising support
• Ability to handle sensitive donor and financial information with discretion
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced fundraising environment
• Experience with donor databases or CRM systems (e.g., Raiser's Edge, Salesforce, or similar) preferred
• Proficiency with Microsoft Office

Responsibilities

• Prepare, manage, and maintain mailing lists for direct mail appeals and annual fundraising campaigns
• Support fundraising initiatives through accurate donor data entry, updates, and reporting
• Process incoming gifts, pledges, and donor correspondence in a timely and accurate manner
• Create and manage donor gift acknowledgements and thank-you communications
• Answer incoming phone calls / respond to donor inquiries and concerns with professionalism and care, escalating issues as needed
• Cross-reference donor records and fundraising databases to ensure data integrity and accuracy
• Assist with database queries and donor record requests for internal teams
• Process and distribute mail related to fundraising and donor communications
• Maintain confidentiality and security of sensitive donor and financial information
• Support in-office operations and provide administrative assistance to the consulting teams
• Adapt quickly to shifting priorities during campaign cycles and high-volume fundraising periods

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees