Client Services Specialist

Usherwood Office Technology • Syracuse, NY

18h

About The Position

Usherwood is growing and we are looking to hire a customer service focused Client Services Specialist to ensure client satisfaction. The selected individual will be responsible for working directly with our valued business customers as well as Usherwood Office Technology’s internal staff to address inquiries and resolve any issues; all while providing best-in-class client support. Internal communication with all departments and levels of management are vital to the success of the Client Services role.

Requirements

• High school diploma required
• Minimum one year experience in a client service work environment
• Knowledge of MAC/PC hardware and operating systems, Mobile devices, and printers/scanners
• Ability to prioritize and multitask assigned issues in a fast-paced work environment
• Proactive attitude of client service and integrity
• Knowledge of Microsoft Office and ticketing system applications
• Demonstrated problem troubleshooting, root cause and resolution skills
• Ability to work in a team environment with effective communication

Nice To Haves

• One year experience in a call center environment preferred

Responsibilities

• Answer inbound inquiries via phone and email
• Analyze and track supply orders, assist with procuring supplies to meet demand, and process orders.
• Dispatch field service technicians as necessary to repair devices via inbound request from clients and third-party vendors.
• Review of inbound communication, service tickets, supply orders and statuses
• Verify client contact information and ensure any invoice charges are accurate and sent via email or USPS to the appropriate contact.
• Document client communication into ticketing system
• Process supply order replenishment and other supply order via internal warehouse stock or third-party vendors
• Analyze all supply requests before making decision on whether to ship or not
• Generate reports using Excel

Benefits

• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• Company paid life insurance and long-term disability insurance
• 20 days of paid time off
• 401(k) plan with matching company contribution
• Annual company store allowance
• Enrollment into bonus opportunity program Key Responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees