Client Services Specialist

PRIORITY ONDEMAND • Phoenix, AZ

3d

About The Position

The Client Services Specialist helps maintain and develop existing business with current clients, assists in bringing new clients on board, and acts as a liaison between partner organizations and Maricopa Ambulance. The Client Services Specialist will pursue new business opportunities through cultivation of work-related and interpersonal relationships, and help clients better understand the full potential of services offered while enhancing customer satisfaction.

Requirements

• Possess a current, valid Arizona driver’s license.
• Maintain a good driving record.
• Strong interpersonal skills and an ability to build rapport with customers.
• Previous relationship management experience and an organized approach to work.
• Previous experience working as a client relationship manager or a track record of managing client relationships.
• Dedicated loyalty to healthcare services and/or emergency medical services.
• Experience in relationship building, negotiation, and conflict resolution.
• Strong communication skills with all internal and external entities.
• Proven ability to prioritize workload effectively and efficiently.
• Communicate clearly, both verbally and in writing.

Nice To Haves

• EMS experience and knowledge are preferred.
• A college degree is preferred.
• Any combination of experience and training that would likely provide the required knowledge and ability is desirable.

Responsibilities

• Build and maintain relationships with clients and key personnel within customer companies.
• Develop open and effective channels of communication with each client.
• Become the reliable point of contact for each customer, to establish strong business relationships with all clients.
• Attend meetings with clients and provide regular updates.
• Conduct business reviews to ensure clients are satisfied with the services received.
• Monitor company performance against service level agreements and flag potential issues.
• Escalate and resolve areas of concern as raised by clients.
• Maintain positive working relationships with Maricopa Ambulance employees.
• Carry out all duties in conformance with Maricopa Ambulance policy.
• Perform other associated responsibilities and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed