Client Services Manager

Kaleidoscope • Chicago, IL

8h • $68,000 - $78,000

About The Position

The Client Services Manager – Prototyping is responsible for managing assigned client accounts, creating production-based estimates, and serving as the primary liaison between clients and Prototyping Production.
Each CSM operates as:
• A strategic partner to their assigned Client Growth Manager (CGM)
• The bridge between client expectations and production execution
• The owner of estimate accuracy and scope clarity for their accounts
This role supports revenue growth while protecting margin, schedule integrity, and production feasibility within a fast-paced prototyping environment

Requirements

• 5+ years in client services, estimating, or production-driven environments
• Experience building production-based estimates
• Strong financial literacy and understanding of margin
• Ability to manage high-volume workflows and shifting priorities
• Willingness to travel as required

Nice To Haves

• Experience in prototyping, packaging, manufacturing, or fast-turn production preferred

Responsibilities

• Manage a portfolio of Prototyping clients
• Maintain proactive communication regarding scope, timing, and cost
• Attend client meetings, plant visits, and business reviews as required
• Support relationship-building efforts alongside assigned CGMs
• Serve as first escalation point for project-level concerns
• Defining and documenting scope before pricing
• Confirming feasibility with Production prior to finalizing estimates
• Accounting for labor, materials, complexity, and risk
• Protecting target margins while remaining competitive
• Revising estimates when scope changes
• Capturing and documenting change orders
• Ensuring alignment between estimate, execution, and invoicing
• Translate client objectives into clear production requirements
• Confirm scope clarity before release to production
• Communicate feasibility, timing, and cost realities
• Manage expectation resets when constraints arise
• Escalate risks early to prevent schedule delays or margin erosion
• Reduce rework through disciplined documentation and intake
• Act as an operational partner to assigned CGMs
• Provide input during opportunity scoping
• Ensure sales commitments are executable and profitable
• Maintain shared accountability for revenue and retention

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed