Client Services Manager | Full-Time | The Classic Center
About The Position
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Client Services Manager will support and is an expert on all things related to corporate partner and premium client servicing. In collaboration with the Director of Partnerships and Premium Seating Manager, the team member plays a key role in creating a great experience for current corporate partner and premium clients. In addition to day-to-day responsibilities.
Requirements
- 3-5 years of previous experience in similar working environment
- Proven track record of managing partnership inventory and/or sales agreements
- Bachelor’s degree from an accredited college or university with major course work in sales, public relations, business administration, hospitality management, or other related field
- Computer proficiency in Microsoft Work, Excel and PowerPoint
- Strong written and verbal communications skills
- Ability to work a flexible schedule including evenings, weekends, and holidays is required
- Outstanding communication skills are essential for interactions with clients, operational leaders and other senior executives.
Nice To Haves
- Experience in the marketplace preferred
Responsibilities
- Responsible for providing service and support of all corporate partner and premium clients toward the goal of achieving account satisfaction and retention/contract extension.
- Develop and maintain relationships with clients and prospects to capitalize on upsell, referral, and other sales opportunities to maximize revenue
- Will work closely with Director of Partnerships and Premium Seating Manager to help achieve annual revenue goals for the property and be successful in achieving own goals.
- Assist Premium Seating Manager with selling premium seating, primarily focusing on annual packages for club seats and single-event suite rentals for hockey games and concerts.
- Sell Premium Packages as it relates to special events, and concerts
- Responsible for group ticket sales for hockey, family shows, concerts, and theater events
- Responsible for securing single event sponsorships and one-off activations
- Prospect new leads and conduct cold calls/outreach as a way of securing appointments to sell open inventory.
- Serve as the primary premium services manager on duty during Akins Ford Arena events. Must be knowledgeable about all agreements and ensure all service staff are trained to answer questions and resolve issues using that knowledge.
- Participate and ensure premium service team members are well-trained in Akins Ford Arena guest service training
- Being available for select sales presentations when warranted/needed.
- Responsible for servicing all clients through various means including direct contact, newsletters, corporate partner gatherings, etc.
- Responsible for creating new client initiatives to better serve all clients and partners.
- Responsible for assisting in the design of sales proposals and presentations for potential premium and corporate partners.
- Work with suite concierges, box office staff as it relates to partnership inventory. Work closely with the Box Office, Event Services, Marketing, Catering and Operations teams to help ensure that current clients receive superior service and fulfillment of each contract.
- Assit with internal communications by coordinating and setting an agenda for Department Head Meetings, sharing signed agreements with appropriate parties, contracting single event rentals and handling communication with clients leading up to events.
- Responsible for creating season recap of season for corporate partners.
- Responsible for attending local networking events as a representative of the venue and organization
- All other duties as assigned
Benefits
- Health, Dental and Vision Insurance
- 401(k) Savings Plan
- 401(k) matching
- Paid Time Off (vacation days, sick days, and 11 holidays)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
