Client Services Manager - Mid-Atlantic

Greystar•Arlington, VA

23h•$110,000 - $125,000

About The Position

Supports the Company’s strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company’s growth and ensure client satisfaction and retention. Supports the ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients. Provides input into the establishment of annual business goals and objectives for the client services group. Supports the Company’s new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position. Assists in the development and distribution of communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, pro-actively announce future trends and direction, and promote the Company, its offerings, services and benefits. Leads and/or participates in due diligence assignments, and may act as liaison with brokers for new fee management business opportunities. Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing innovative and cost-effective solutions. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Responsibilities

Supports the Company’s strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company’s growth and ensure client satisfaction and retention.
Supports the ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients.
Provides input into the establishment of annual business goals and objectives for the client services group.
Supports the Company’s new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position.
Assists in the development and distribution of communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, pro-actively announce future trends and direction, and promote the Company, its offerings, services and benefits.
Leads and/or participates in due diligence assignments, and may act as liaison with brokers for new fee management business opportunities.
Monitor client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing innovative and cost-effective solutions.
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.