Client Services Manager

Digible•Englewood, CO

1d•$85,000 - $105,000

About The Position

Digible, Inc. is looking for a Client Services Manager to join our team! The Client Services Manager is responsible for leading, growing, and developing a high-performing team of client service professionals, driving process innovation and strategy, while ensuring every client receives the best-in-class experience that upholds our Digible standards. You’ll love this job if you: Thrive on building and leading high-performing teams through mentorship, structure, and accountability Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure Embrace process improvement and love designing scalable, efficient strategies that support rapid growth Can balance client work with bigger-picture thinking to support department and company-wide initiatives Are a team player and naturally think “we” instead of “I” Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact Are a highly organized individual and pride yourself on keeping track of small details Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself

Requirements

4+ years of relevant experience in a customer facing role
2+ years of digital agency experience
1+ years of leading high performing teams
You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.

Nice To Haves

Multifamily/Senior Living/Student Housing Experience a strong plus

Responsibilities

Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service
Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement
Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s
Oversee team operations and manage to key performance metrics
Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence
Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.
Work selflessly with other departments to provide the best client experiences
Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.