Client Services Manager

Urrly • Virginia Beach, VA

10d • $100,000 - $120,000 • Remote

About The Position

Work fully remote while owning payer client relationships in value-based care. Role Snapshot Client Services Manager Remote Pay: $100,000–$120,000 + bonus Schedule: Standard U.S. business hours Own client outcomes end-to-end. Clear scope. Fast decisions. Your work keeps programs on track, reduces client friction, and improves outcomes for health plan partners. You like pace and ownership. You start, finish, follow through. At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants. Apply Today to work fully remote and own client relationships that drive real results.

Requirements

• Healthcare client services or operations experience
• Experience working with healthcare clients
• Strong Excel skills (pivots, VLOOKUP, formulas)
• Clear written and verbal communication
• Manage multiple programs independently
• Work standard U.S. business hours, remote-ready

Nice To Haves

• Payer or payer-services background
• Familiar with HEDIS/STAR (quality measures) or risk adjustment
• Experience with reporting or BI tools

Responsibilities

• Lead day-to-day communication for assigned health plan clients
• Manage requests and deliverables with tight tracking
• Coordinate outreach, scheduling, field ops, reporting
• Build client reports, dashboards, and status updates
• Flag risks early and drive fixes fast
• Maintain milestones, notes, and documentation
• Support onboarding and launch of new programs

Benefits

• Pay: $100,000–$120,000 base + bonus
• Health, dental, vision
• PTO
• 100% remote
• Schedule & setup Standard U.S. business hours
• No travel
• Cross-functional work with ops, outreach, reporting

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees