Client Services Intern (Prenatal)

BillionToOne • Union City, CA

1d

About The Position

Ready to redefine what's possible in molecular diagnostics?
Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.
With over 700 employees, half a million patients helped, and one of the most successful IPOs in medical diagnostics history behind us, we're just getting started. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.
If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong.
We are seeking a detail-oriented and highly motivated Client Services Intern (Prenatal) to join our team for the summer. This internship is a unique opportunity to gain hands-on experience in the operational backbone of our Client Services team. Unlike traditional customer-facing roles, this internship focuses on specialized tasks and behind-the-scenes responsibilities that support our mission of delivering exceptional client service.
You will play a critical role in supporting daily operations, including invoice auditing, supply kit logistics, process documentation, and internal reporting. The ideal candidate is organized, dependable, and excited to work in a fast-paced, mission-driven environment.

Requirements

• Currently pursuing a bachelor’s degree (Junior or Senior preferred)
• Strong organizational skills and attention to detail
• Comfort with spreadsheets, data entry, and process documentation
• Ability to work independently and take initiative
• Excellent written and verbal communication skills

Responsibilities

• Support Client Services operations by assisting with case management, documentation review, and other workflows
• Coordinate shipping and tracking of prenatal products to ensure timely delivery
• Help identify and escalate any discrepancies or issues in documentation or logistics
• Assist with quality assurance projects using CRM and LIMS tools
• Collaborate cross-functionally with teams in Client Services, Operations, and Logistics
• Contribute to ongoing process improvement initiatives and special projects as needed

Benefits

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Latest and greatest hardware (laptop, lab equipment, facilities)
• Daily on-site lunches provided from top eateries
• A variety of perks on campus (state of the art gym, restaurant)
• Free on-site EV charging (compatible with all EVs, including Tesla)
• At BillionToOne, we are proud to offer a combination of (1) competitive base pay, and (2) the opportunity for professional growth.

What This Job Offers

• Career Level: Intern
• Number of Employees: 251-500 employees