Client Services Delivery Specialist
About The Position
SUMMARY Responsible for coordinating SGS services locally and globally. Specifically, for softlines products. JOB FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receive Orders from clients, sales and account management Teams for the local and global operations. Ensure proper documentation and order processing Opens orders and quotations in Systems Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements. Escalates non routine order, inquiries or service delays concerns or issues to Client Service Manager for resolution. Coordinates invoicing Set up new accounts, issue credits and rebills as required
Requirements
- Bachelor's degree AND
- Minimum 2 years of experience
- OR equivalent combination of education and experience
- Language Skills: English
- Reasoning Skills/Abilities: Intermediate/Advanced level required/preferred
- Computer Skills: Microsoft Office (outlook, word, excel)
Nice To Haves
- Bachelor's degree in Science.
- 2 years of experience in office environment.
Responsibilities
- Receive Orders from clients, sales and account management Teams for the local and global operations.
- Ensure proper documentation and order processing
- Opens orders and quotations in Systems
- Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
- Escalates non routine order, inquiries or service delays concerns or issues to Client Service Manager for resolution.
- Coordinates invoicing
- Set up new accounts, issue credits and rebills as required
Benefits
- Competitive salary.
- Comprehensive health, dental, and vision insurance for full time employees.
- Retirement savings plan.
- Continuous professional development and training opportunities.
- A dynamic, collaborative work environment.
- Access to cutting-edge cryptographic technology and tools.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
