Client Services Delivery Specialist

SGS•Fairfield, NJ

4d•$23 - $25

About The Position

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential. SUMMARY Responsible for coordinating SGS services locally and globally. Specifically, for softlines products.

Requirements

Bachelor’s degree AND Minimum 2 years of experience OR equivalent combination of education and experience
Language Skills: English
Reasoning Skills/Abilities: Intermediate/Advanced level required/preferred
Computer Skills: Microsoft Office (outlook, word, excel)

Nice To Haves

Bachelor’s degree in Science.
2 years of experience in office environment.

Responsibilities

Receive Orders from clients, sales and account management Teams for the local and global operations.
Ensure proper documentation and order processing
Opens orders and quotations in Systems
Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined client requirements.
Escalates non routine order, inquiries or service delays concerns or issues to Client Service Manager for resolution.
Coordinates invoicing
Set up new accounts, issue credits and rebills as required