Client Services, Credit Support Associate

S&P Global•New York, NY

1d•$55,000 - $67,000•Onsite

About The Position

Client Services Associates are the first point of contact for our clients. In this role, you’ll work directly with clients to help optimize their workflows and streamline their research and data analysis needs. If you’re dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you. The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Ratings Direct, the Credit analytics platform and Office Plug-in. Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification assessments as part of a rigorous evaluation process that will test your skills and capabilities. Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range. As a member of Client Services, you will be supporting credit products on both Capital IQ and Capital IQ Pro. Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support. The S&P Global Market Intelligence Client Services Credit Associate role offers emerging professionals an opportunity to join a rapidly growing company with an exceptional corporate culture. Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. The role also provides opportunities to work with a broad range of clients including major investment banks, private equity firms, insurance companies, corporates and investment managers from all over the world. This role provides on-the-job training and networking opportunities that will prepare you for a successful career with S&P Global Market Intelligence. Potential pathways include Customer Success, Sales, Relationship Management, Product Specialist roles and more.

Requirements

Minimum bachelor degree in finance/economics/accounting/related majors
Solid knowledge of finance and accounting principles to resolve client questions
Excellent written and verbal presentation, communication and customer service skills
Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry
Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive “can do” attitude
Fluency in Spanish is

Responsibilities

Support clients over the phone, via web chats and emails
Proactively reaching out to clients to deliver training on our various product offerings
Developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range
Supporting credit products on both Capital IQ and Capital IQ Pro
Interacting with many internal teams, including Sales, Content, Product, and Technical Support

Benefits

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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