Client Services Coordinator (Lead MA xp Preferred)

Rocky Mountain Laboratories•Denver, CO

53d•$55,000•Onsite

About The Position

Rocky Mountain Laboratories is a clinical laboratory providing comprehensive laboratory services. We are dedicated to delivering accurate and timely diagnostic information and are committed to improving healthcare outcomes through cutting-edge technology and a customer-focused approach. Position We are seeking a proactive, detail-oriented Client Services Coordinator to serve as a primary liaison between our clinical teams and client facilities. This role supports office staff (Lead MAs, MAs, CNAs, nurses, office managers) by resolving issues in real time and ensuring a seamless end-to-end experience for our clients across the Denver market. Candidates with Lead Medical Assisting (MA) experience , healthcare operations background, or experience coordinating clinic workflows are highly preferred. The role involves troubleshooting patient orders, assisting with documentation, supporting mobile phlebotomy workflows, coordinating schedules, and improving overall client satisfaction. Top qualities for success include strong communication skills, a solutions-focused mindset, and comfort navigating a fast-paced clinical and administrative environment.

Requirements

Minimum of 2 years of customer service experience in healthcare, clinic operations, medical office administration, or laboratory support
Experience working closely with clinical staff (Lead MAs, MAs, CNAs, nurses, office managers)
Strong organizational, multitasking, and problem-solving abilities
Excellent communication and interpersonal skills
Ability to operate in a fast-paced environment with multiple priorities
Strong attention to detail and consistent follow-through
Proficiency with EMRs, electronic scheduling tools, and documentation systems
Time-zone awareness for coordinating across multi-state healthcare operations
Ability to commute/relocate Denver, CO: Reliably commute or plan to relocate before starting work (Required)

Nice To Haves

Lead Medical Assistant or Medical Assistant (MA) experience, especially in clinic workflow coordination
Experience supporting mobile phlebotomy, specimen collection, or laboratory processes
Familiarity with billing basics, ICD-10 codes, or resolving documentation discrepancies
Experience coordinating across clinical and administrative departments
Strong background in account management, customer success, or project coordination in healthcare settings

Responsibilities

Build and maintain strong relationships with client facilities as a trusted point of contact
Quickly identify issues and provide real-time resolutions to support clinical workflow
Assist with medical records requests, patient documentation, and troubleshooting missing or delayed lab results
Support client accounts composed of Lead MAs, MAs, CNAs, nurses, and office managers
Resolve issues such as incomplete waivers, missing orders, billing discrepancies, ICD-10 mismatches, and scheduling conflicts for mobile phlebotomy services
Communicate across internal teams to ensure timely coordination and follow-through
Train client facilities on RML processes to reduce errors and improve operational efficiency
Review client orders, patient results, and supporting documentation for accuracy
Monitor scheduling channels and collaborate with phlebotomy managers and coordination teams
Provide reporting on client concerns, recurring issues, and operational trends
Maintain a proactive, solutions-focused approach with strong follow-through
Support occasional specimen handling or collection as needed (training provided)
Adapt to varied tasks and shifting priorities in a dynamic, multi-state healthcare environment
Other duties as assigned