Client Services Coordinator
About The Position
The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers. The Client Services Coordinator performs customer service, allocation, traffic, and routing functions per established company standards and practices. This ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our “we are one team” ethos.
Requirements
- Must have 12+ months’ customer service experience in a logistics or corporate/call center environment, 3PL a plus.
- An understanding of Microsoft Office applications, specifically Outlook
- Must be 18 years or older to apply
- Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse
- Ability to learn our basic warehouse management scanning system (WMS)
- Strong attention to detail and time management skills
- Has the ability to be flexible and adapt to changing priorities.
- Trustworthy and moral character (we use pre-employment background & drug tests)
Nice To Haves
- No previous warehouse experience is required but it is always a plus!
Responsibilities
- Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities
- Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
- Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)
- Ensures client SLA’s are communicated to the operations team
- Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
- Keeps work and storage areas in a safe, clean, and tidy condition at all times.
- Performs other duties as requested
Benefits
- Staff purchase program – wear the brands you love!
- Staff benefits plan – choose the benefits that are right for you!
- Flexible and fun work environment – work hard and play hard!
- Internal opportunities – we believe in growing our own!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
