10880 - Client Services Consultant, Managed Services Provider

Hyundai Autoever America • Irvine, CA

6h • $12,000 - $150,000 • Onsite

About The Position

The Client Services Consultant Key Account Manager (KAM) serves as the primary point of contact for our Enterprise Client Business Unit (CBU). This role owns the relationship, ensuring smooth execution of net‑new initiatives, proactive escalation management, IT budget planning and tracking, and day‑to‑day enterprise account operations. Success looks like strong client trust, predictable delivery, disciplined governance, and measurable business outcomes.

Requirements

• 8+ years of enterprise sales, account management, or client‑facing experience.
• Bachelor’s degree in business, IT, Engineering, or a related field (or equivalent experience).
• Strong communication and relationship‑building skills.
• Experience working with cross‑functional delivery and technical teams.
• Ability to manage multiple initiatives and follow through on commitments.
• Solid understanding of budgeting, forecasting, and financial tracking.

Nice To Haves

• Experience with Salesforce.
• Experience in automotive, mobility, enterprise IT services, or large‑scale enterprise accounts.
• Familiarity with SOWs, project governance, and intake processes.
• Comfortable with dashboards, reporting tools, and basic data analysis.
• Exposure to multi‑vendor or global delivery environments.
• Experience in a fast‑paced or matrixed organization.

Responsibilities

• Client Relationship Lead: Serve as the main point of contact for Enterprise CBU and manage ongoing communications.
• New Initiative Intake: Capture new requests, clarify scope, coordinate internal reviews, and support business case development.
• Issue & Escalation Management: Monitor risks, respond to issues quickly, and work with cross‑functional teams to drive resolution.
• IT Budget: Assist with annual and quarterly budget planning, tracking, and reporting; monitor spend vs. plan.
• Governance & Reporting: Support account plans, dashboards, stakeholder updates, and meeting routines (QBRs/MBRs).
• Delivery Coordination: Work closely with PMO and Delivery leads to keep scope, timeline, and quality on track.
• Opportunity Support: Identify and surface upsell/cross‑sell opportunities; assist with SOW creation and approvals.
• Documentation & Compliance: Maintain records, SOWs, risks, and updates to ensure alignment with internal processes.
• Customer Advocacy: Understand client needs and communicate them clearly to internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level