Client Services Business Systems Analyst III

MedImpact Healthcare Systems, Inc.•San Diego, CA

9d•Onsite

About The Position

Prescient Holdings Group (PHG) is a healthcare company providing pharmaceutical management solutions to payers, patients, and providers. We are focused on developing the most effective strategies for optimizing drug access and spend through our suite of formulary and rebate services. Client Services Business Systems Analyst ensures timely, accurate service delivery as a liaison between client(s), client team members, and IT staff.

Requirements

BS/BA and 4+ years’ experience or equivalent combination of education and experience.
Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data.
Hands on experience writing SQL queries and familiarity with data models.
Ability to effectively balance a high volume of work and a variety of tasks; ability to prioritize urgent issues effectively.
Strong analytic, verbal and written communication skills.
Detail-oriented with high degree of accuracy and organizational skills.
Able to effectively work as a team player as well as independently.
Excellent investigative, problem resolution, judgment and decision-making skills required.
Excellent presentation and consultative skills, working with internal and external clients at various levels in the organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
manage difficult or emotional client situations
Respond promptly to client needs
Solicit client feedback to improve service
Respond to requests for service and assistance from clients
Meet commitments to clients

Nice To Haves

PBM or healthcare industry experience preferred.

Responsibilities

Provide technical consultation to clients during onboarding & on an ongoing basis
Review and analyze client data by developing SQL queries to address client/client services team requests
Monitor & support monthly & quarterly client operational processes
Collaborate with IT Business Systems Analysts & Engineering team to create new and/or enhance systems to meet client needs
Collaborate with internal and external stakeholders to create best-in-class solutions that integrate technology, information, and business processes.
Maintain current understanding of client file layouts, relationships, & logic and how they operate in business applications.
Provides technical consultation to the client team and related internal stakeholders.
Translates client needs into functional requirements and partners with Engineering Team in translating requirements into design specifications.
Performs gap, impact, risk, and other required analysis related to business and system changes/enhancements .
Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve reporting timeliness and accuracy.
Maintains commitment to operational goals in the face of obstacles.
Collaborates and cultivates positive relationships with internal and external customers through delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations.
Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.
Promotes continuous improvement by ensuring adherence to quality principles.
Seeks out and actively participates in business initiatives that contribute to service excellence.
Actively participates in continued professional development to stay up to date on the latest technical and information management enhancements and data management best practices.