Client Services Assistant

Arup Laboratories•Emigration Canyon, UT

About The Position

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Requirements

High School Diploma or Equivalent or better in General Studies or related field.
To conduct self in compliance with all ARUP Policies and Procedures.

Responsibilities

Monitor and call flagged patient results to clients as needed
Communicate routine results appropriately based on client requests
Continuously monitor work queues for outbound requests
Monitor, investigate, and complete pending lists as needed.
Assist with various data entry tasks as needed
Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities to best serve the patient, customer, and ARUP.
Exhibits high quality performance through accuracy and commitment in a timely manner.
Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction.
Other duties as assigned.

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