Client Services Assistant

L&E Research•Chicago, IL

2d•Onsite

About The Position

The Client Services Assistant (CSA) at L&E Research is a critical support and leadership role within our on-site market research operations. As the right hand to the Client Services Manager (CSM), the CSA ensures our facilities are prepared, our projects run smoothly, and our team members are supported in delivering exceptional client experiences. This role is ideal for individuals who thrive in fast-paced, hospitality-driven environments and are ready to step into a leadership capacity while remaining hands-on with daily operations. The CSA helps bridge the gap between frontline execution and facility oversight – Playing a vital part in maintaining L&E’s commitment to "Extreme Client Service." Whether supporting room setups, training team members, handling logistics, or stepping in for the CSM when needed, the CSA is essential in driving operational excellence and ensuring client satisfaction. This role is a strong stepping stone to further advancement within L&E's facility leadership track.

Requirements

Previous experience as Sr. CSR or equivalent mentorship and service experience
Full-time availability with flexibility in schedule
Valid driver’s license, insurance, and transportation (exceptions may apply by location)
Strong written and verbal communication skills
Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech
Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference
Demonstrates adaptability and a strong aptitude for learning and leveraging new technologies, including emerging AI tools, to enhance efficiency and insight

Nice To Haves

Prior supervisory or mentorship experience in a Client Services, Retail, or Hospitality role
Demonstrated ability to lead others and manage small teams or shifts

Responsibilities

Act as Assistant Manager in the absence of the CSM with minimal support
Coordinate the onboarding and development of new CSRs
Serve as a mentor and example to the Client Services team, maintaining professional and service standards
Support the CSM in reinforcing current policies and procedures with CSRs
Ensure daily facility readiness including cleanliness, room setup, and material preparation
Support project execution including food orders, client needs, and cleanup
Collect information for and help build the Day of Needs for each project
Maintain the project workbook with current study details and ensure the Nightly Report is completed
Monitor technology such as printers, projectors, AV systems, and streaming platforms
Report issues and assist in basic troubleshooting of equipment to reduce disruptions
Oversee shipping logistics and FedEx supply management
Assist the CSM in maintaining inventory levels and ordering supplies
Ensure proper stocking of client rooms, kitchen, and facility materials
Execute shopping trips for project needs using personal vehicle (mileage reimbursed)
Cover reception desk; Greet guests and direct visitors
Answer and route calls professionally; Help monitor guest entry for safety
Secure valuables, report suspicious activity, and maintain a clean and safe environment