Client Services Assistant

ARUP Laboratories Career • Salt Lake City, UT

2d • Onsite

About The Position

Responsible for assisting Client Services Representatives and Solution Specialists to ensure client inquiries are addressed and client results are communicated in an expeditious and efficient manner. About ARUP : ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Requirements

• Stooping: Bending body downward and forward by bending spine at the waist.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: Frequently communicate with others.
• PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.
• ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling

Responsibilities

• Monitor and call flagged patient results to clients as needed
• Communicate routine results appropriately based on client requests
• Continuously monitor work queues for outbound requests
• Monitor, investigate, and complete pending lists as needed.
• Assist with various data entry tasks as needed
• Exercise careful deliberation and judgment pertaining to complex job requirements and responsibilities to best serve the patient, customer, and ARUP.
• Exhibits high quality performance through accuracy and commitment in a timely manner.
• Promote and exercise information management through case ownership and prioritization by providing thorough documentation and follow through when appropriate for customer satisfaction.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees