Direct Client Services Account Manager

Corpay • Wichita, KS

41d • Hybrid

About The Position

Corpay is currently looking to hire a Client Services Account Manager within our lodging line of business and is located in Wichita, KS. In this role, you will be a dynamic Client Services Account Manager to successfully retain and grow high-value CLC Lodging clients. You will be responsible for strengthening client relationships and driving account share of room growth. While providing outstanding client support, the Client Services Account Manager will identify opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client volume trends. You will report directly to the Manager of Direct Implementation and Client Services and regularly collaborate with other teams and departments. As a Client Services Account Manager, you will be expected to work in a hybrid environment, after training onsite. Corpay will set you up for success by providing: Home office set up Company-issued equipment Formal, hands-on training

Requirements

• College degree or 1-2 years of previous account management-related experience
• Demonstrated strong ability in consulting, negotiating, and communicating with customers
• Demonstrated knowledge of Microsoft Word, Excel, and PowerPoint
• Demonstrated ability to problem solve at a high level through critical thinking
• High level of professionalism
• Demonstrates ability to learn and grow the depth of industry knowledge
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of account management support

Nice To Haves

• Previous account management experience preferred

Responsibilities

• Building and maintaining lasting client relationships, which includes intimate knowledge of client accounts, including essential contacts, account preferences, and room night volume trends
• Driving account retention and growth by proactively contacting clients and performing scheduled account reviews with client lodging managers and executive teams
• During account reviews, manage volume expectations and identify opportunities for volume growth through CLC's products and services to educate and influence clients
• Responsible for client communications, escalations, conflict resolution, and compliance with client deliverables and revenue
• Working closely with all necessary CLC teams to ensure client success, including but not limited to CLC Reservation, Hotel Network, and Customer Support services to provide solutions for potential issues and/or opportunities
• Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client industry
• Quarterly reporting on success and risks of client portfolio

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Number of Employees: 5,001-10,000 employees