Client Service Supervisor

SPS-North America•New York, NY

6h•$19 - $20

About The Position

Job Overview: Internal Messenger Supervisor Job Description: • Manage a team and oversee the day-to-day operation in the messenger department. • Execute all functions of the Client Service Associate in the messenger department. • Ensure policies and procedures are always being followed at all times. • Ensure that everyone is providing tenants with high level customer service. • Familiarize oneself with internal service departments such as the Building Office, Security Department, Delivery locations etc.. • Follow up on employee requests and make sure they are carried out in their entirety; eagerness to learn new information and adapt to changes as they arise. • Manage the team’s schedule and time off. • Arrange coverage when there is a call-out or schedule Pay Time Off. • Ensure employees’ PayCom timecard is accurate and ready for approval on Fridays. • Train and coach new staff and backfills. • Counsel employee when necessary and keep record of event. • Issue written warnings to employee. • Maintain good communication with Team, Manager and Building office. • Responsible for all Brookfield and SPS documentation and procedures. • Provide Monthly reports to Manager on messenger deliveries Volume.. • Execute tenant related requests and inquiries. • Train new staff and backfills. • Ensure all equipment (MSA and IOffice) is operational at all times and report any technical issues when needed. • Update the ops manual and continuity plan as needed. • Send Manager a weekly report of any incident (client complaint, employee challenge, system failure etc.) • Ensure all backfills and new hire signs off on the Rule of Conduct sheet and call out/ PTO policy. • Provide feedback on Backfills. • Order uniforms for new hire after 90 days. • Keep uniform clean during the shift. • Execute yearly performance review.

Requirements

Ability to lead a team of staff and backfills.
Possess the willingness to learn all aspects of the job.
Self-Motivator.
Communicate clearly and effectively (verbal and writing).
Ability to go above and beyond when necessary.
Must be organized and detail-oriented.
Able to multi-task and handle high volume of both internal and external guests.
Must have strong customer service skills.
Must be computer savvy.
Strong verbal and written communication skills.
Excellent customer service skills.
PC skills MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses the ability to work independently and is capable of completing projects.
Ability to determine the correct method and packing material as well as validate packing slips for the accuracy of incoming and outgoing materials.
High School Diploma (or equivalent) required.
2+ years prior work experience preferred.
Ability to work assigned work hours determined by the manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
Ability to lift or move 40 lbs. or greater frequently.
Ability to physically move efficiently between inter-office locations.

Responsibilities

Manage a team and oversee the day-to-day operation in the messenger department.
Execute all functions of the Client Service Associate in the messenger department.
Ensure policies and procedures are always being followed at all times.
Ensure that everyone is providing tenants with high level customer service.
Familiarize oneself with internal service departments such as the Building Office, Security Department, Delivery locations etc..
Follow up on employee requests and make sure they are carried out in their entirety; eagerness to learn new information and adapt to changes as they arise.
Manage the team’s schedule and time off.
Arrange coverage when there is a call-out or schedule Pay Time Off.
Ensure employees’ PayCom timecard is accurate and ready for approval on Fridays.
Train and coach new staff and backfills.
Counsel employee when necessary and keep record of event.
Issue written warnings to employee.
Maintain good communication with Team, Manager and Building office.
Responsible for all Brookfield and SPS documentation and procedures.
Provide Monthly reports to Manager on messenger deliveries Volume..
Execute tenant related requests and inquiries.
Train new staff and backfills.
Ensure all equipment (MSA and IOffice) is operational at all times and report any technical issues when needed.
Update the ops manual and continuity plan as needed.
Send Manager a weekly report of any incident (client complaint, employee challenge, system failure etc.)
Ensure all backfills and new hire signs off on the Rule of Conduct sheet and call out/ PTO policy.
Provide feedback on Backfills.
Order uniforms for new hire after 90 days.
Keep uniform clean during the shift.
Execute yearly performance review.

Benefits

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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