Client Service Representative Supervisor

VCA Animal Hospitals•Rancho Cordova, CA

2d•$24 - $28

About The Position

We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Representative Supervisor at VCA Sacramento Veterinary Referral Center. Under the direction of the Client Service Manager, the Client Service Supervisor oversees the daily operations of the client service team and performs a wide range of administrative activities related to: Quality patient care and excellent client service Staff leadership and development Financial and accounting support Marketing and promotion of services Compliance with hospital policies and protocols Effective business operations The ideal candidate is a reliable self-starter, thrives in a fast-paced environment, and demonstrates strong leadership skills. Successful applicants will have leadership experience, a positive attitude, and a friendly demeanor toward both animals and people. Attention to detail, multitasking ability, and a commitment to high-quality customer service are essential.

Requirements

Excellent knowledge of client service and communication center operations
Strong organizational and time management skills
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Excellent oral and written communication skills
Strong supervisory and coaching skills
Self-starter and team player with problem-solving ability
Ability to lift up to 40 pounds
Minimum 2 years of leadership experience required
Flexible schedule to ensure coverage, including days, overnights, weekends, and holidays

Responsibilities

Interview, train, coach, mentor, and provide disciplinary action as appropriate.
Deliver on-the-job training to develop associate skill sets and communicate performance expectations.
Assist in creating and conducting associate evaluations for front desk staff.
Manage day-to-day client service operations at the front office and ensure smooth interdepartmental relations.
Enforce hospital policies, procedures, and protocols to maintain efficiency and compliance.
Identify workflow issues and recommend solutions to improve client service and operational processes.
Resolve informal client complaints promptly and report trends to the Client Service Manager.
Act as liaison between the front office and other department supervisors to ensure seamless communication.
Assist the Client Service Manager with daily operational tasks.
Handle communication of financial information to clients and doctors.
Develop, implement, and maintain reporting tools and queries to manage business performance.
Make sound decisions on behalf of the department that reflect the best interests of the hospital and clients.
Provide recommendations for non-routine situations and potential problems.