Client Service Supervisor
About The Position
BluePearl Pet Hospital is currently seeking a new Client Service Supervisor. This pay band is a starting point and is dependent on experience and advancement through our competency leveling system. The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the CSM. The CSS provides management coverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuring services are seamless from beginning to end of the client and patient visit.
Responsibilities
- Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances.
- Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
- Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
- Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
- Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
- Plans and executes regularly scheduled team meetings.
- Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
- Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
- Other job duties as assigned.
Benefits
- Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
- Our associates are leveled by their skillset and move up in level as they gain more skills and experience.
- We are focused on developing our associates into leaders through talent development programs and leadership workshops.
- As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
- We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
- Medical, dental, vision, and life insurance options.
- Parental leave benefits
- Flexible work schedules
- 401k and retirement planning
- Time to reset, rewind, and reflect through our paid time off and floating holiday plans
- A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
