Client Service Supervisor - ETFs

Brown Brothers Harriman • Boston, MA

5d • $65,000 - $90,000

About The Position

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. About the Team: We are experiencing growth in the ETF business as the industry is also seeing growth in the ETF market. Join a diverse team with a fast-paced challenging environment. We believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens, and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands an innovative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in by providing trusted value to client service. Join us as a Client Service Supervisor ETF Team Brown Brothers Harriman is currently recruiting Client Service Supervisor to join our ETF Team. In this role you will be the escalation point for complex client inquiries, be responsible for high client service, custody, and for managing a team. Some of your key responsibilities include: Custody subject matter expertise is important for this role. You will be dealing with clients helping to resolve custody related inquiries as well as managing junior staff to ensure deadlines are being met. Understanding corporate action processing and trade processing is relevant as well.

Requirements

• Strong custody background
• Understanding of Corporate Actions
• Have a risk mindset
• Excellent communication skills
• Excellent organization skills
• Balance best practice with practical solutions
• Strong technical ability
• Strong client service and relationship management skills
• BS/BA degree (finance or accounting related concentration preferred), and/or equivalent work experience.
• Strong custody experience and knowledge.

Nice To Haves

• ETF experience is preferred
• Managing or supervisory experience preferred

Responsibilities

• escalation point for complex client inquiries
• responsible for high client service, custody
• managing a team
• dealing with clients helping to resolve custody related inquiries
• managing junior staff to ensure deadlines are being met

Benefits

• BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing.
• BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level