Client Service Supervisor

Liberty Software•Grapevine, TX

10h

About The Position

Lead the team that supports the pharmacies supporting their communities! At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.

Requirements

Bachelor’s degree required
Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management
Demonstrated leadership experience in a client-facing or support environment
Professional, patient, and friendly demeanor
Exceptional multitasking and organizational skills
Strong critical thinking, documentation, and problem-solving abilities
Quick to learn and navigate new software platforms
Passion for providing excellent customer service and mentoring others

Nice To Haves

Advanced understanding of the independent pharmacy industry strongly preferred

Responsibilities

Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
Support your Client Service Manager and collaborate cross-functionally with other departments
Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
Step in and assist in other areas of the business as needed

Benefits

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom