Client Service Specialist II - Campus Services
About The Position
As part of Campus Services, serves as the primary point of contact for facilities related concerns. Establishes reoccurring meetings with campus customers. Actively collaborates with clients to help resolve issues, questions or concerns that may arise. Responsible for performing regular building tours and inspections. Creates work orders for any deficiencies observed during inspections. Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results. Reviews calls created by the customer work orders. May gather information in order to initiate a service or provides a service to internal and/or external customers. Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status. Provides training to internal and external partners as necessary. Performs other related duties as required.
Requirements
- A bachelor's degree or five years of experience in facilities or a related field, OR an equivalent combination of education, training, and experience
- Must be able to commute to Emory University on a flexible weekly schedule based upon business needs
- This role requires residency in the state of GA
Responsibilities
- Serves as the primary point of contact for facilities related concerns
- Establishes reoccurring meetings with campus customers
- Actively collaborates with clients to help resolve issues, questions or concerns that may arise
- Responsible for performing regular building tours and inspections
- Creates work orders for any deficiencies observed during inspections
- Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results
- Reviews calls created by the customer work orders
- May gather information in order to initiate a service or provides a service to internal and/or external customers
- Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status
- Provides training to internal and external partners as necessary
- Performs other related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
