Client Service Specialist II - Campus Services

Emory•Atlanta, GA

9h•Hybrid

About The Position

Campus Services is seeking a Client Service Specialist II to work the schedule shift of Monday - Friday; 8:00am - 5:00 pm and must be able to support any events that take place Evenings/Nights and Weekends as necessary. JOB DESCRIPTION: As part of Campus Services, serves as the primary point of contact for facilities related concerns. Establishes reoccurring meetings with campus customers. Actively collaborates with clients to help resolve issues, questions or concerns that may arise. Responsible for performing regular building tours and inspections. Creates work orders for any deficiencies observed during inspections. Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results. Reviews calls created by the customer work orders. May gather information in order to initiate a service or provides a service to internal and/or external customers. Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status. Provides training to internal and external partners as necessary. Performs other related duties as required. ADDITIONAL EXPERIENCE: Applicant with event management experience. Applicants for this role would need to have five or more years of customer service experience as in person customer meetings and walk-through will be required. Should be familiar with conflict resolution skills. Familiar with work order systems. Knowledge of budgeting and reconciliation financial processes. Facilities background preferred. Experience creating Standard Operating Procedures. Management experience is a plus. Must be able to walk up and down stairs. Must be able to walk 2-3 miles a day. Excellent written and communication skills. Advanced data collection and interpretation skills. Efficient in process improvement. Extensive knowledge of the Microsoft Suite.

Requirements

A bachelor's degree or five years of experience in facilities or a related field, OR an equivalent combination of education, training, and experience
five or more years of customer service experience as in person customer meetings and walk-through will be required
Should be familiar with conflict resolution skills
Familiar with work order systems
Knowledge of budgeting and reconciliation financial processes
Must be able to walk up and down stairs
Must be able to walk 2-3 miles a day
Excellent written and communication skills
Advanced data collection and interpretation skills
Efficient in process improvement
Extensive knowledge of the Microsoft Suite
Must be able to commute to Emory University on a flexible weekly schedule based upon business needs
This role requires residency in the state of GA

Nice To Haves

Applicant with event management experience
Facilities background preferred
Experience creating Standard Operating Procedures
Management experience is a plus

Responsibilities

Serves as the primary point of contact for facilities related concerns
Establishes reoccurring meetings with campus customers
Actively collaborates with clients to help resolve issues, questions or concerns that may arise
Responsible for performing regular building tours and inspections
Creates work orders for any deficiencies observed during inspections
Follows up with the respective FM team as needed to communicate customer concerns highlighted as well as to collaborate on desired outcomes and work results
Reviews calls created by the customer work orders
May gather information in order to initiate a service or provides a service to internal and/or external customers
Facilitates the completion of the work orders and to ensures that the CMMS system accurately reflects the status
Provides training to internal and external partners as necessary
Performs other related duties as required