Client Service Specialist - Home Care Staffing Coordinator

NurseCore • Fort Myers, FL

13d

About The Position

Use your compassion and client relationship skills to live out our mission of Enhancing Quality of Life. NurseCore is seeking a Client Service Specialist for our Fort Myers home care office. As a national leader in home care services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated, enthusiastic and have experience in a service-related industry, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!

Requirements

• At least one year of training or experience in a service-related industry.
• At least one year of experience in home care and / or healthcare staffing, with commercial insurance and private pay experience preferred.
• Experience should emphasize problem solving skills in a patient care setting.
• High School graduate with an associate degree in a related field, or equivalent experience; College Degree strongly preferred.

Responsibilities

• The Client Service Specialist – Home Care Staffing Coordinator provides overall non-clinical management of a group of patients as organized and assigned, making sure they are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.
• Receives and coordinates home care referrals, to include appropriate authorization
• Assigns qualified personnel competent to work cases, including rescheduling cancellations
• Supports Branch recruitment efforts to include hiring adequate field staff to cover existing and growing census
• Ensures compliance with licensure and credentialing requirements
• Counsels field employees involving violation of non-clinical matters
• Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
• Exemplifies awesome company standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree