Client Service Representative
About The Position
At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. Commercial Property and Casualty Insurance Agency is seeking to hire a highly motivated, detail-oriented individual, preferably with property and casualty insurance knowledge, who has a strong focus on career advancement and desires to become an integral member of the team. No selling involved . The Client Service Representative is a clerical position that interacts with and supports both agency clients and fellow associates through execution of the following:
Requirements
- Previous experience in commercial property / casualty insurance desired.
- Must have or be able to obtain a PA Property and Casualty Producer license.
- Have an intermediate level of skill in Microsoft Excel®.
- Demonstrate excellent listening and communication skills
- Must be very detail oriented.
- Be able to evaluate and prioritize multiple projects/tasks while maintaining a high level of internal/external customer service.
- Can carry a project to a successful completion.
- Be able to successfully manage urgent matters.
- Be able to work in a collaborative, team-oriented environment, fostering empowerment and ownership for Service Beyond Expectations.
- Must have the drive and ability to grow professionally by earning/maintaining approved advanced learning accreditations/designations.
Nice To Haves
- Previous experience in commercial property / casualty insurance desired.
Responsibilities
- Process paperwork for new and renewal insurance coverage which can include endorsements, certificates of insurance, auto ID cards, and evidence of property insurance
- Promptly and effectively respond to client email and phone requests
- Create and update client information in the agency business system
- Support requests from internal associates for detailed information and reports
- Follow detailed processes to ensure accuracy of insurance documents and contracts
- Utilize the agency business system to follow up on critical tasks
Benefits
- Paid parking in Erie Parking Authority garage.
- Excellent compensation and benefit package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
