Brandermill Animal Hospital - Client Service Representative

Brandermill Animal Hospital • Midlothian, VA

22h • Onsite

About The Position

Brandermill Animal Hospital in Midlothian, Virginia, is a companion animal practice known for its positive team culture and low turnover. They provide high-quality integrative and preventative care and are AAHA accredited. The hospital prides itself on a "high-touch" approach, fostering strong relationships with clients and patients to deliver the best possible veterinary care. Brandermill offers mentorship from multiple experienced veterinarians and a team with strong clinical skills in wellness and dentistry. The hospital is seeking a Full Time Veterinary Customer Service Representative to join their team. This role is crucial for ensuring clients and patients receive a warm welcome and excellent care. The ideal candidate will excel in relationship building and demonstrate empathy in all communications, both in person and over the phone. As a frontline representative, the Client Service Representative must consistently exhibit courtesy, compassion, and a positive attitude when interacting with clients, patients, and coworkers. The practice is a busy 3-doctor, AAHA-certified small animal and exotics practice with a long history of providing excellent veterinary care, building trusting client relationships, and maintaining a fun, rewarding, and engaging team culture.

Requirements

• Strong client service skills
• Thrives in a fast-paced team environment
• Skilled in relationship building
• Demonstrates empathy when communicating in person and over the phone
• Previous customer service experience is required
• Have a desire to make a difference in the lives of our patients and their people
• Be solution-oriented, adaptable, and resilient when faced with a challenge
• Demonstrate emotional intelligence and communicate with confidence
• Possess high attention to detail and be skilled in managing multiple priorities

Nice To Haves

• Skills in conflict management and de-escalation are preferred

Responsibilities

• Ensure our clients and patients are warmly welcomed and well cared for
• Prioritize courtesy, compassion, and a positive attitude in all interactions with clients, patients, and coworkers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees