Client Service Representative Prairie View Animal Hospital
About The Position
Prairie View Animal Hospital is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care. We have a fast-paced team approach to veterinary medicine. At Prairie View Animal Hospital, we strive to offer not only sound advice, but also optimal veterinary care, thus allowing pet owners the enjoyment of their companion for a maximum number of years. Our job is not only to treat the pet when he or she isn't feeling well but also help clients learn how to keep their best friend(s) happy and healthy. We tailor our treatment needs to each pet and pet parent as they are all individual. Our team is made up of dedicated veterinary professionals. Several of our staff have been with us for over 20 years and we are seeking a dedicated professional looking to build a long-term, purpose-driven career with our team. We also do cross training, so you get to learn all aspects of the hospital. Our newly appointed practice managers are focused on team support, positivity in the workplace, an open-door policy, staff education and growth. Our client service representatives give the first and last impression of our clinic. They are an integral part of our team and serve as the driving force to positive pet and client experiences. We are seeking a person with a warm & friendly personality willing to go above and beyond for our clients!
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
- Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results . Sharing ideas and being open to other’s ideas.
- Communicating : Conveying instructions to clients and teammates to ensure successful patient care.
- Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
- Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Nice To Haves
- Previous veterinary experience preferred
- Client satisfaction references preferred
Responsibilities
- Greeting all clients and their beloved pets
- Checking in clients for appointments, surgeries, hospitalization, etc
- Answering phone calls to schedule various types of appointments, take prescription refill requests, doctor/technician messages, etc
- Discharging all patients
- Staying on top of e-mails, online web bookings, text messages, snail mail, etc
- Scanning and entering patient medical records
- Financial transactions
- Maintaining a clean reception and waiting room area(s)
- Providing client and patient comfort in the waiting room
- Nightly balancing and closing procedures
- Stocking and inventory management of all OTC and diet items
- Proficiency with practice management software and basic medical terminology
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Benefits
- Paid time off
- Health insurance
- dental insurance
- vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
- Benefits offered may vary depending on full or part time employment status according to company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
