Client Service Representative/Receptionist - Chantilly Animal Hospital - Chantilly, VA
About The Position
Chantilly Animal Hospital is looking for a warm, organized, and client-focused Veterinary Client Service Representative/Receptionist to join our team. In this role, you will be the first point of contact for our clients and play a key role in creating a welcoming, supportive experience for both pets and their families. At Chantilly Animal Hospital, we are proud to provide high-quality, compassionate care in a collaborative and team-oriented environment. Our hospital offers a full range of services including wellness care, surgery, dentistry, and diagnostics, and we are committed to delivering exceptional patient care while supporting our team members every step of the way. Our CSRs are much more than receptionists. They are the heart of the client experience and play a vital role in setting the tone for each visit. This role is ideal for someone who is friendly, detail-oriented, and thrives in a fast-paced environment while juggling multiple priorities.
Requirements
- Strong customer service and interpersonal skills
- Excellent communication, both verbal and written
- Ability to multitask and stay organized in a busy environment
- Comfort with computers and practice management systems
- A positive, team-first attitude
- Empathy and patience when supporting clients and their pets
Nice To Haves
- Previous experience working in a veterinary hospital or medical setting is preferred
- Previous veterinary or healthcare experience is a plus
Responsibilities
- Greet clients warmly and create a positive, welcoming environment
- Answer phone calls, address questions, and guide clients through services and next steps
- Schedule appointments, surgeries, and procedures while optimizing hospital flow
- Manage patient check-ins, verify and update records, and collect necessary information
- Process payments accurately and provide clear, detailed invoices
- Coordinate smooth check-out experiences, including follow-up scheduling and care instructions
- Maintain accurate medical records and client information in our system
- Assist with general administrative tasks including scanning, filing, and data entry
- Support day-to-day hospital operations to keep things running efficiently
- Provide general guidance on preventive care, medications, and services
- Help clients feel informed, supported, and confident in their pet’s care
- Partner closely with veterinarians, technicians, and support staff
- Help ensure a smooth workflow and a positive team environment
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Life Insurance (Basic, Voluntary, and AD&D)
- Paid Time Off and Paid Holidays
- Short and Long Term Disability
- CE and Training Support
- Tuition Assistance
- Uniform Allowance
- Employee Pet Care Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
