Brandermill Animal Hospital - Client Service Representative
About The Position
VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. They focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Their culture is driven by the core values Serve, Evolve, and Trust, with a mission to make things better for veterinary professionals. Brandermill Animal Hospital is seeking a Full Time Veterinary Customer Service Representative to join their team. They are looking for a candidate with strong client service skills who thrives in a fast-paced team environment. The primary responsibility of the Client Service Representative is to ensure clients and patients are warmly welcomed and well cared for. The ideal candidate is skilled in relationship building and demonstrates empathy when communicating in person and over the phone. As a frontline representative, a client service representative must prioritize courtesy, compassion, and a positive attitude in all interactions with clients, patients, and coworkers. Brandermill Animal Hospital is a busy 3-doctor, AAHA-certified, small animal and exotics practice located in Midlothian, VA, with a long history of providing excellent veterinary care, building trusting client relationships, and fostering a fun, rewarding, and engaging team culture.
Requirements
- Strong client service skills
- Thrives in a fast-paced team environment
- Skilled in relationship building
- Demonstrates empathy when communicating in person and over the phone
- Previous customer service experience is required
- Have a desire to make a difference in the lives of patients and their people
- Be solution-oriented, adaptable, and resilient when faced with a challenge
- Demonstrate emotional intelligence and communicate with confidence
- Possess high attention to detail and be skilled in managing multiple priorities
Nice To Haves
- Skills in conflict management and de-escalation are preferred
Responsibilities
- Ensure clients and patients are warmly welcomed and well cared for
- Prioritize courtesy, compassion, and a positive attitude in all interactions with clients, patients, and coworkers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
