Client Service Representative
About The Position
Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Requirements
- Strong desire and passion to help & the ability to build relationships with clients, and patients.
- Excellent verbal, written, phone, and interpersonal skills.
- Strong organization and time management skills.
- Flexibility to work in an ever-changing environment.
- Common sense, compassion, and desire to learn
- Critical thinking & Multi-tasking.
- Must be friendly, outgoing, and a team-player.
- Ability to life 40 lbs.
- Willing to work long, irregular hours.
- Ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
- Accurately maintain medical & financial records
- Honesty, Integrity, and a positive attitude
- Good computer knowledge
- High School Diploma
- 2+ years in client service related field
Nice To Haves
- 1+ Veterinary Hospital / Animal Healthcare experience preferred (willing to train the right candidate)
- Ideal candidate would have a team player mentality and be willing to cross train in every department of the hospital.
- Preference will be given to any qualified applicant interested in evening only schedules.
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
- Employee Pet Discount Benefits (up to 75% off)
- Full Medical, Dental and Vision packages
- Life Insurance, Short & Long-Term Disability Insurance
- 401(k) Plan
- Paid Time Off (Vacation & Sick time yearly)
- Paid Voting Time Off
- Generous pet discounts on select pet care foods
- Free continuing education opportunities
- Opportunities for advancement
- Annual scrub allowance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
