Client Service Representative

TEKsystems • Madison, WI

11d • $41,600 - $43,680 • Onsite

About The Position

We are seeking a Customer Service Representative to join our growing, compliance‑driven organization. In this role, you will support our clients by responding to inquiries, maintaining accurate records, ensuring compliance with industry regulations, and providing a consistently positive and professional customer experience. This position is ideal for someone with strong customer service skills, excellent communication abilities, and the capacity to exercise independent judgment while balancing both customer and business needs.
You will work closely with internal teams to resolve issues, guide clients through system usage, maintain confidentiality of sensitive information, and contribute to a collaborative, positive team environment.
Full‑Time | Onsite

Requirements

• High school diploma or GED required; 1+ year of customer service experience preferred (call center, retail, restaurant, office, or related environments welcome).
• Strong customer service orientation with the ability to manage inquiries, resolve issues, and maintain positive client relationships.
• Excellent verbal and written communication skills; able to clearly explain processes, regulations, and system usage.
• Detail‑oriented, compliance‑minded, and comfortable performing data validation and quality control tasks.
• Ability to exercise independent judgment to determine appropriate resolutions.
• Strong multitasking skills with the ability to work effectively with various personalities.
• Proficiency in Microsoft Office (Outlook 365, Word, Excel) and the ability to learn new systems and processes quickly.
• Comfortable sitting for extended periods and engaging with a virtual screen as a primary function of daily work; proficient typing skills.

Responsibilities

• Respond promptly to communications from assigned clients, providing clear, professional support.
• Build and maintain strong, reliable client relationships through consistent follow‑through and problem resolution.
• Address and resolve customer inquiries, issues, and complaints regarding products or services; collaborate with internal teams and management to determine effective solutions.
• Use internal systems, programs, and tools to support client success; provide coaching or assistance on platform usage as needed.
• Stay current on regulations, compliance standards, and internal procedures to ensure accurate and high‑quality service.
• Protect all personally identifiable information (PII) and adhere to company privacy policies and communication standards.
• Share job knowledge with coworkers and contribute to a positive, team‑focused, cross‑departmental environment.
• Perform additional duties based on skill set and business needs.
• Maintain a consistent schedule and actively participate in team and company activities.

Benefits

• An amazing benefits package so you can rest assured your needs are taken care of.
• Paid time off so you can have time to relax and experience a healthy work-life balance.
• Monday to Friday schedule with regular hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED