Client Service Representative
About The Position
VCA Animal Hospitals is seeking an experienced Client Service Representative. At VCA, the mission is 'your pet’s health is our top priority and excellent service is our goal,' and this role is crucial in exceeding pet owners' expectations. The Client Service Representative serves as the initial point of contact, setting the tone for the practice and building customer trust and confidence. This position is central to the hospital's operations, encompassing customer service, scheduling, communication, financial transactions, record management, and facility upkeep.
Requirements
- Experienced Client Service Representative
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- competitive compensation
- comprehensive benefits package
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
