Client Service Representative

VCA Animal Hospitals

13d•Onsite

About The Position

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR combines customer service with sales skills to develop the relationships we have with our clients, as well as positively impact our business.

Requirements

At least one year of proven past experience helping customers.
High School Diploma/GED or equivalent.
Excellent listening and communication skills.
Compassion for pets and people—as well as awareness and understanding of others’ reactions.
Proven decision making skills to choose the most appropriate course of action.
The ability to integrate new information into problem solving.
Proficiency in Microsoft Office.
Willingness to work non-traditional hours, including nights, weekends and holidays.
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.