Customer Service Representative

VCA Animal Hospitals•Watertown, NY

1d•Onsite

About The Position

We are seeking a Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, aiming to exceed each pet owner’s expectations. We are looking for a personable yet highly professional individual to deliver on this mission. As the face of VCA, the Client Service Representative sets the tone for the practice, building and maintaining customer trust and confidence. This role is central to hospital operations. VCA Animal Hospitals is a leader in veterinary care, committed to the future of veterinary medicine. We are a family of hometown animal hospitals dedicated to positively impacting pets, people, and communities. From primary care to emergency, urgent, and specialty care, VCA provides world-class medicine and hometown care to over four million pets annually. We invest in cutting-edge tools, training, and technology for our Associates across a national network of hospitals. Our talented team of 35,000 Associates includes nearly 7,000 veterinarians (500 board-certified specialists), nearly 4,000 credentialed technicians, and over 10,000 veterinary assistants, all focused on delivering the best medical care to pets.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.