Client Service Representative New 2026

VCA Animal Hospitals•Everett, MA

About The Position

VCA Everett Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team! We are a Six-doctor, full-service, AAHA-accredited animal hospital located just minutes from downtown Boston. Proudly serving our community for over 20 years, we are excited to welcome a friendly, reliable, and customer-focused individual to our compassionate team. Our CSRs are the heart of the hospital often the first and last impression for our clients. We value professionalism, teamwork, and kindness, and we foster a positive, supportive culture where every team member’s contribution matters. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we would love to meet you. At VCA, we are committed to supporting our Client Service Representatives through career growth, training, and a healthy work-life balance. We strive to create an inclusive, respectful workplace where people want to come, stay, and do their best work. As a Client Service Representative, you will play a vital role in creating a welcoming, organized, and low-stress experience for our clients and patients. Your mission is to build trust with pet parents by providing excellent communication, empathy, and service—so our medical team can deliver exceptional patient care. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.